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Store Policies

 

General Information:

1. The color shown on the products are an approximation of the original colors, and are variable with your monitor and/or graphic card.
2. Please note, all prices, product availability, descriptions and colors are subject to changes without notice. Please check or confirm current information at the time of purchase.
3. You will receive an order confirmation after you placed the order on-line. If you find any information is entered incorrectly, contact us immediately, we are not liable for any incorrect information provided.
4. Please be aware that orders ship to outside USA may require additional duties and customs clearing fees not associated with the purchase prices. 

Shipping

1. We ship all orders within 3 business days upon receipt of the order and payment.  Bay Home & Linens is closed on Saturday, Sunday and all Holidays. You will receive an e-mail confirming your order.  Tracking information information will be emailed to you once your order has shipped. Please provide us your most up-to-date e-mail address for this purpose.
2. All domestic orders are shipped via UPS/FedEx/USPS services within the Continental United States.
3. Shipping rates shown on the order form are estimated ground shipping charges to provide you information on average shipping costs. The correct shipping charge will be adjusted after the order has processed to reflect the actual shipping rate.
4. We can not ship to P.O. Box addresses.
5. Orders placed on Friday, Saturday and Sunday are processed on the first following business day. No deliveries will be made on Saturday, Sunday or Holidays.
6. We are not responsible for shipping carrier' delays, losses or damages during transportation.
7. If you feel that it is not safe to leave the package(s) at your front door,  request the "signature required" service (extra $2.00 per package) or buy insurance for your package.
8. If your package(s) is lost during the shipping process - the carrier may only reimburse up to US$100 per package. We are not responsible for lost package(s) .
9. We or the carrier are not responsible for packages safely delivered to your shipping address but lost due to non-pickup by the customer.

Return Policy: 

All deflects/returns must be reported to us via-Email within 2 business days from the date you receive the shipment for us to issue an Return Authorization#. No return will be accepted without a pre-approved RA#.

1. Defective: If the package(s) are damaged at the time you accept the package(s), please report the damage immediately to the carrier's driver to file a claim. Bay Home and Linens is not responsible for the carrier delays or damage during the transportation.
2. We inspect all our products before we ship. However, if you still receive merchandise with manufacturer's defect, we will replace or credit your account upon receipt of the returned merchandise. Please return all claimed defect items in its original package or the returns will be be accepted by our Receiving Dept. and no credit will be issued.
3. Please note all returns are subject to a $15.00 or 25% re-stocking fee which ever is greater. Shipping and handling fees are not refundable.
4. Please note - refused, unclaimed or undeliverable orders are subject to $15.00 or 25% re-stocking charge which ever is greater. 

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Privacy Policy

We understand and share your concern about privacy and value the trust you place in us. Bay Home and Linens wants to assure you that we respect your privacy and confidentiality and take great care to safeguard your personal information. To better protect your privacy, we provide this notice explaining our online information practices. If you have any questions regarding this policy, please send us an email at support@bayhomeandlinens.com.

Information We Collect
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information we collect to make products and services more efficient for you and to communicate with you about products, services and promotions.

Our Use of Your Information
We use the information we collect to improve our services and products and make your shopping experience more efficient and relevant.

Cookies
We use cookies to record session information, such as items that consumers add to their shopping cart and identify how a customer found our website. Cookies are never used to store sensitive information such as names, addresses, credit card numbers or passwords.

E-mails
Only if you subscribed to our newsletters, we will send you e-mail newsletters and e-mails featuring sales, promotions and other member-only benefits. You can contact us to unsubscribe at anytime.

Security of your Personal Information
We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that is located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through 128-bit SSL encryption.

Contacting Bay Home and Linens
We welcome your feedback. If you have questions or comments about our privacy policies, feel free to contact us by at support@bayhomeandlinens.com.